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Email Recall
For those situations when you email the wrong person, "Reply to all" unintentionally, or discover mistakes in a sent email
Take advantage of our real UNDO SEND feature
Outperform Google's limited UNDO SEND feature
Unlike Google's strict 30-second
Undo
limit, our recall feature gives you the flexibility to retrieve internal emails, even after being sent.
Tailor your recall settings to your specific needs
The Super Admin must configure the service characteristics, including who can recall emails and what is the authorized timeframe for recovering them.
Reduce confusion and long apology email explanations
Easily recall mistakenly sent emails to prevent lengthy apologies and misunderstandings, preserving professionalism in your email communications.
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Install
How to install the Email Recall add-on
Click on each step to see the related image
Super Admin Steps
1. Install the add-on
The Super Admin must install both
ToogleBox
and the
Recall add-on
in the Google Workspace Marketplace. He must click on the blue "
Admin Install
" button in the top right corner and select the option "
Everyone at your organization"
, because ToogleBox needs access to all domain accounts in order to work properly.
2. Activate it
To activate the Recall service, the Super Admin should navigate to
Settings
and choose the
Services/Domain
option. A list of available services will be displayed on the right side of the screen. Locate the Recall service and click the green button to activate it.
3. Configure it
The Super Admin must configure the service characteristics by clicking on the Recall icon in ToogleBox's Homepage. The first step is to determine who can recall emails (we recommend allowing all users); the second step is specifying the maximum time frame for recalling emails (hours, days, weeks, months, or unlimited); the third step allows enabling other GWS domains to recall emails sent from this domain (optional). You may also choose to allow recalling already-read emails.
4. Inform end-users of the new service
Once the Recall service is activated and configured, the Super Admin must inform end-users about its availability. He can send a company-wide announcement providing clear instructions on how to use it and highlighting its benefits.
How to use Email Recall
Click on each step to see the related image
End-users Steps
1. Locate the email
Navigate to your "sent"emails folder and open the email message you want to recall.
2.
Access the Recall add-on
After opening the email, you must click on the recall add-on located on the right side panel (envelope with an orange arrow). A new screen will appear with the email thread and a Recall button under each email. You must select the specific email that you want to recall.
3. Initiate the Recall
The end-user must click on the Recall button and a confirmation message will appear. After confirming, a task will be initiated and the results will be received by email. If the Recall fails for a specific recipient (e.g., their mailbox is inaccessible), that recipient's email address will be highlighted in red in the results email.
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